Shipping Policy
At Luxe Research, we're committed to delivering your order quickly, safely, and reliably. Every package is carefully prepared and shipped with trusted South African courier partners, so your experience is seamless from checkout to delivery.
🇿🇦 Shipping Within South Africa
We proudly ship across South Africa using The Courier Guy, one of the country's most trusted delivery services.
Processing Time
Orders are processed within 1–2 business days.
Delivery Time
Once dispatched, delivery typically takes 2–5 business days, depending on your location.
Shipping Cost
- Free Shipping on all orders.
- Every order includes tracked delivery.
📦 Track Your Order
As soon as your order ships, you'll receive a tracking email so you can follow your parcel every step of the way.
🚪 If You're Not Home
If no one is available to receive your package, The Courier Guy may:
- Attempt another delivery.
- Contact you to arrange a suitable delivery time.
- Deliver to a secure location when appropriate.
You'll receive updates via your tracking information.
📍 Delivery Issues
If your tracking shows your parcel has been delivered but you haven't received it:
- Check around your property or reception.
- Ask family members or neighbours if they accepted the parcel.
- Contact us at info@luxeresearchcapelab.co.za with your order number.
We'll work directly with The Courier Guy to locate your parcel and, if necessary, arrange a replacement.
Our Promise
Your satisfaction is our priority. From the moment you place your order until it arrives at your door, we're committed to providing a fast, secure, and worry-free delivery experience.
Questions?
Our support team is always happy to help.
— The Luxe Research Team