Privacy Policy

Last Updated: July 2026

At Luxe Research, your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website or make a purchase.

Information We Collect

When you place an order or contact us, we may collect:

Full name
Email address
Phone number
Billing and shipping address
Payment information (processed securely by our payment providers)
Order history
Device and browsing information through cookies

How We Use Your Information

We use your information to:

Process and deliver your orders
Provide customer support
Send order updates and tracking information
Improve our website and services
Prevent fraud and protect our business
Send promotional emails if you have subscribed

Payment Security

All payments are processed through secure, PCI-compliant payment providers.

Luxe Research never stores your payment card information.

Cookies

Our website uses cookies to:

Improve website performance
Remember your preferences
Analyze website traffic
Personalize your shopping experience

You can disable cookies through your browser settings at any time.

Sharing Your Information

We only share your information with trusted service providers when necessary, including:

Payment processors
Shipping partners (such as The Courier Guy)
Marketing and email service providers
Fraud prevention services

We never sell your personal information.

Your Rights

You may request to:

Access your personal information
Correct inaccurate information
Delete your personal information (where legally permitted)
Unsubscribe from marketing communications at any time

Data Security

We use industry-standard security measures, including SSL encryption, to protect your personal information.

While no system is completely secure, we continuously work to safeguard your data.

Contact Us

If you have any questions about this Privacy Policy or how we handle your information, please contact us.

Luxe Research

📧 info@luxeresearchlab.co.za