Frequently Asked Questions (FAQs)

We've answered the questions we receive most often. If you still need help, our support team is always happy to assist.

What makes Luxe Research Foundation different?

Our foundation features advanced Color-Adapting Technology that blends seamlessly with your natural skin tone for a smooth, natural-looking finish.

It provides lightweight, buildable coverage that feels comfortable throughout the day.

Will it match my skin tone?

Yes.

Our formula is designed to adapt to a wide range of skin tones, helping create a natural-looking finish without appearing cakey or heavy.

Is it suitable for sensitive skin?

Our foundation is formulated with skin-friendly ingredients.

If you have particularly sensitive skin or known allergies, we recommend performing a patch test before first use.

Is Luxe Research cruelty-free?

Yes.

We are proud to be 100% cruelty-free, and our products are never tested on animals.

How long does delivery take?

Orders are processed within 1–2 business days.

Delivery within South Africa typically takes 2–5 business days via The Courier Guy.

Once your order has shipped, you'll receive a tracking email.

What if I'm not home?

If you're unavailable during delivery, The Courier Guy may:

Attempt another delivery.
Contact you to arrange a suitable delivery time.
Leave your parcel in a safe location where appropriate.

You'll receive updates through your tracking link.

My tracking says "Delivered," but I haven't received my order.

Please:

Check around your property.
Ask family members or neighbours.
Check with your building reception if applicable.

If you still can't locate your parcel, contact us at info@luxeresearchlab.co.za, and we'll investigate the delivery with our courier.

Which payment methods do you accept?

We accept:

Visa
Mastercard
American Express
PayPal
Apple Pay
Google Pay
Shop Pay

All payments are processed securely using SSL encryption.

Do you offer a money-back guarantee?

Yes.

We offer a 30-Day Money-Back Guarantee.

If you're not completely satisfied, simply contact our support team within 30 days of receiving your order, and we'll work with you to find the best solution.