Return & Refund Policy
🧴 Our 30-Day "We'll Make It Right" Guarantee
Your satisfaction means everything to us.
If you're not completely happy with your purchase, simply contact us within 30 days of receiving your order. Our team will work with you to find the best solution.
Depending on your situation, we may offer:
- A replacement product
- Expert application advice
- A full refund
- Another suitable solution
Our goal is simple: we want you to love your Luxe Research experience.
How to Request a Refund
Please email our support team at:
Include:
- Your order number
- A brief description of the issue
- Photos of the product (if applicable)
We typically respond within 24 business hours.
Important Information
Our foundation features advanced Color-Adapting Technology that activates when first used.
For hygiene and quality assurance reasons, opened cosmetic products generally cannot be returned.
However, if your product arrives damaged, defective, incorrect, or doesn't perform as expected, please contact us. We'll always work with you to find a fair solution.
Damaged or Incorrect Orders
If your order arrives damaged or you received the wrong item, please contact us within 7 days of delivery.
We'll gladly arrange:
- A replacement
- A refund
- Or another suitable solution
Our Promise
At Luxe Research, we don't believe customer service ends after checkout.
If there's ever a problem with your order, we're here to help quickly, professionally, and fairly.
Your confidence in our products is our highest priority.
Questions?
📧 support@luxeresearch.co.za
Luxe Research
Beauty backed by innovation. Confidence backed by care.